Terms and conditions

Terms and conditions

Last Update: 13 September, 2024
  • 1. General
    1. The Terms and Conditions stipulated below are effective as of 1 June 2018. Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you agree and confirm your consent to the Terms and Conditions. In case there are other language versions of the Terms and Conditions available, the English version will always prevail.
    2. The website www.fastpay-casino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by Curaçao Gaming Control Board (license no.OGL/2023/174/0082). It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
    3. Dama N.V. is officially registered by the Government of Curaçao as an Information Provider, legally authorized to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Curaçao Gaming Control Board.
  • 2. Changes of the Terms and Conditions
    1. The Casino reserves the right to unilaterally change these Terms and Conditions when such a need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes. Please note that we post the date of the last revision of the T&C at the top of this page.
  • 3. Who Can Play
    1. The Casino accepts players only from those countries and geographic regions, where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations in the particular jurisdiction before placing bets on the website. Internet gambling may not be legal or may be restricted in some jurisdictions. You understand and accept that the Company is unable to provide you with any legal advice or assurance in respect to your use of the Services, and the Company makes no representations whatsoever as to the legality of the Services under your jurisdiction. Please, authenticate the relevant laws in your jurisdiction before registering with the Company on the Website and using the Services.
    2. The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
    3. The Services are meant only for users who are not prohibited or restricted by the laws of any applicable jurisdiction from gambling on the Internet. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of the Services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Services by you. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Services under the laws of any jurisdiction that applies to you. By accepting these Terms and Conditions, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.
    4. The Company reserves the right to ask the player for proof of his or her age and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
    5. Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Czech Republic, Côte d'Ivoire, Cyprus, Djibouti, Dominica, Dominican Republic, Dutch West Indies, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France and its overseas territories (French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Réunion, St. Martin, Wallis and Futuna), Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Islamic Republic of Iran, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn, Poland, Portugal, Qatar, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (UK), Virgin Islands (US), Western Sahara, Yemen, Zambia, Zimbabwe, and Åland Islands. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that the player breaches this Restricted Countries policy.
    6. Fastpay Casino reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons. We will notify you if this happens and refund you all funds available on your account at the time of termination, and, at the same time, we will deduct the relevant withdrawal charges. The method of repayment will be at our discretion.
    7. Fastpay Casino reserves the right to refuse the service to the visitor who makes offensive statements, including expressions of racism, hatred or profanity, that are harassing or insulting to the operators of the site. In the event of a player violating any of these rules, the Company shall have the right to remove the chat privilege or even temporarily or permanently terminate his or her account. In such a case, the player must request the withdrawal of all the funds on the balance within 72 hours.
  • 4. Games Availability
    1. Please bear in mind that some games may be unavailable in certain jurisdictions, as required by policies of games providers, which may change from time to time.
    2. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
    3. Absolute Restriction. NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
    4. Blacklisted Territories. All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

    5. Blacklisted Branded Games Territories. The followed NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:

      • In addition to the jurisdictions set out in paragraph 4.4, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

      • In addition to the jurisdictions set out in paragraph 4.4, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

      • In addition to the jurisdictions set out in paragraph 4.4, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.

      • In addition to the jurisdictions set out in paragraph 4.4, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

      • In addition to the jurisdictions set out in paragraph 4.4, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.

    6. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
  • 5. Accepted Currencies
    1. The website allows playing for the following CURRENCIES: Euro (EUR), US dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), New Zealand Dollar (NZD), Norwegian Krone (NOK), Russian Ruble (RUB), Japanese yen (JPY), South African rand (ZAR), Brazilian real (BRL).
  • 6. Fees and Taxes
    1. You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
    2. Please note that if you requested a withdrawal, but the sum of bets made since the last deposit does not exceed three (3) times for slots (10 times for live or table games) the size of the latest deposit, such a withdrawal will be charged with a 10% fee, which should be confirmed by a user in the live chat (or via email support@help-fastpay-casino.com). The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Fastpay Casino’s management team. Please bear in mind that low-risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table doesn’t count towards meeting wagering requirements.
    3. A player can request free withdrawal (payment) of funds no more than 2 times a day (24 hours). Any withdrawal (cashout), after which a deposit was made (the player account was replenished) is considered a single withdrawal. Several withdrawals requested in a row (without replenishing the account between them) are considered one withdrawal. If a player has already used up his or her withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. If a player wants to receive the third (and further) payment in 24 hours, a 10% fee is charged. To confirm charging of the fee, the player should contact the casino via live chat or by e-mail to support@help-fastpay-casino.com The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Fastpay Casino’s management team.
  • 7. Game Rules
    1. By accepting these Terms and Conditions, you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.
  • 8. Disclaimer of Liabilities
    1. By accepting these Terms and Conditions, you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website. You agree that your use of the Services is at your sole option, discretion and risk. In relation to any loss, you shall have no claims whatsoever against the Company or any Company within the same group of companies as the Company or their respective directors, officers, employees, Service providers, agents, or any affiliates of any of the foregoing.
    2. The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or interrupt any player’s gaming.
    3. In the unlikely case where a wager is confirmed, or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
    4. If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, an error in the pay tables, a human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute your debt owed to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

    5. The Casino, its directors, employees, partners, service providers:

      • do not warrant that the software or the Website is/are fit for their purpose;

      • do not warrant that the software and Website are free from errors;

      • do not warrant that the Website and/or games will be accessible without interruptions;

      • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

    6. You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
    7. You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation on the Website.
  • 9. Use of a Player Account
    1. Only one (1) personal account in Fastpay casino can be created per one player, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
    2. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The Company reserves the right to qualify the account(s) registered on anyone from your family, household, relative, friend or otherwise connected person to be your other account and, thus, decide that you have multiple accounts. In the case of multiple accounting, we reserve the right to immediately block and terminate all such accounts and confiscate all funds available on such accounts.
    3. Any returns, winnings or bonuses which a player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
    4. The player shall not provide access to his or her account or allow using the Website to any third party, including but not limited to minors. You access your account by username and password. We guarantee that we will not disclose your username and password to any third party. You, on your behalf, should protect your username and password, never disclose them to any third party and take all technical and other efforts to prevent your username and password from being accessed and obtained by any other person without your authorization. If we suspect that another person has been using your account, we will be entitled to immediately suspend your account and notify you about our suspicions that an unauthorized access may be taking place. However, it is not our obligation to monitor and detect all unauthorized access to your account. You hereby acknowledge and agree, that we take no responsibility for any third-party access to your account and under no circumstances shall the Company be liable for any losses and damages incurred by you as a result of misuse of your username and password by any person or for any unauthorized access to your account and all transactions where your username and password have been entered correctly will be regarded as valid, whether or not authorized by you.
    5. Your account with the Company is solely for your benefit. You shall not allow anyone (including a relative, friend or otherwise connected person) to use your account, password or identity to access or use the Services and you shall be fully responsible for any activities commenced on your account by a third party. You will not reveal your account username or password to any person, and you shall take all effort to ensure that such details are not revealed to any person. You shall inform us immediately on support@help-fastpay-casino.com if you suspect that your account is being used by a third party and/or any third party has access to Your Account username or password so that we may investigate such matter, and you will cooperate with us respectively, in the event of such investigation.
    6. You are responsible for the security of your username and password on your own computer and any device on which the Website is or may be accessible, including an Internet access location. If this username password combination is “hacked” from your computer, due to any virus or malware that may be present on the computer that you access your account with, this is your responsibility. You should report any possible hacking attempts or security breaches from your computer immediately to the Company at support@help-fastpay-casino.com
    7. The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
    8. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
    9. You must maintain your account and keep your details up-to-date.
    10. We may keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision-making is involved.
    11. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts to try to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, your account will be locked, since you have failed to pass the KYC procedure.
    12. If we mistakenly credit your user account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
    13. In the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    14. The Casino reserves the right to terminate games or events in exceptional circumstances, further described below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a) cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if the said account no longer exists, by paying it to the account holder in an approved manner; c) inform the regulator of the circumstances of the incident if necessary; d) refrain from further providing the games or services if such games or services are likely to be affected by the same failure.
    15. We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until you receive a confirmation that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Support.
    16. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
    17. You can close the account at any time by contacting the casino team on live chat or by e-mail.
  • 10. Anti-Fraud Policy

    1. The Company has a strict anti-fraud policy and applies various anti-fraud tools and techniques. If the player is suspected of fraudulent actions, including, but not limited to:

      • participating in any type of collusion with other players;
      • development of strategies aimed at gaining of unfair winnings;
      • fraudulent actions against other online casinos or payment providers;
      • chargeback transactions with a credit card or denial of some payments made earlier;
      • use of stolen cards;
      • creating more than one account (including any other actions to get advantage from casino promotions);
      • providing of forged documents;
      • providing incorrect registration data;
      • other types of cheating;

      or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to this player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform appropriate regulatory bodies of the fraudulent actions performed by the player.

    2. In the even of chargeback at the account, the casino reserves the right to:

      • charge the player a sum equivalent to the player's available balance funds in order to compensate for damages and expenses suffered by an incurred as a result of chargeback;
      • claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
      • close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.

    3. The Casino has zero tolerance to advantage play when the player can implicitly or explicitly influence the outcome of the game round (s), including postponing in-game bonus rounds or abusing accumulating advantages while playing with the bonus money. Any player who will try to gain an advantage of casino welcome offers or other promotions in a way described earlier agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

      • use of stolen cards;
      • chargebacks;
      • creating more than one account in order to get advantage from casino promotions;
      • providing incorrect registration data;
      • any other actions which may damage the Casino.
    4. Fastpay casino reserves the right to withdraw funds from a player's account to any of the payment systems that were previously used to replenish the account. At the same time, actions to exchange money between payment systems using the casino site are not allowed. Such actions may result in denial of payment, blocking of the account and confiscation of funds in the account.
    5. The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
    6. In order to verify a player's account, casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case the player doesn’t have an opportunity to provide documents in the above-mentioned alphabets, the casino reserves the right to demand video verification where the player shows his/her documents. Modification of photo documents using any special software is strictly prohibited. If requested documents are not provided by the player within 180 days from the moment of the request, we reserve the right to confiscate the player’s balance and close his or her account. In case of suspicion of fraudulent actions against a casino or payment systems, we reserve the right to request additional documents to verify the player’s payment data and to identify the player. Please note that every payment method ever used to make a deposit at Fastpay casino should be verified.
    7. It is strictly against the rules to use third-party payment systems or bank cards for depositing and payouts. If a player performs such an action, his or her player account will be closed, and all the funds on the balance will be seized. We reserve the right to ask for additional supporting documents to prove that the account in the payment system belongs to the player.
    8. The Casino reserves the right to retain payments if there is suspicion or evidence that manipulation of the casino system took place. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate, and/or, change any games or events being offered on the Website.
    9. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report any error or incompleteness to the Casino immediately. Should you fail to fulfil such obligations, the Casino has a right to fully compensate for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failure notification.
    10. Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, a player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
    11. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.
  • 11. Depositing
    1. Fastpay Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.
    2. All the payments related to Paysafe are processed through Dama N.V.
    3. Please contact our support team at support@help-fastpay-casino.com to inquire about the payment methods, which are most favorable for your country of residence.
    4. Using third-party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third-party accounts.
    5. The minimal amount of deposit is 10 EUR, 10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 500 RUB, 1200 JPY, 160 ZAR, 60 BRL. The maximum amount of a deposit depends on the payment method you decide to use and will appear when choosing the payment method.
    6. You are solely responsible for the transaction validity and compliance with the respective currency between your wallets while making transactions to or from your account. The Company is under no obligation to refund you any sum erroneously lost due to negligence during the transaction.
    7. You are solely responsible for transaction fees or commissions when withdrawing funds from your account. In the case of depositing or withdrawing funds in fiat currency, note that your bank or payments service provider may charge you additional transaction fees according to their terms and conditions or user agreement applicable to you.
  • 12. Withdrawal Policy
    1. The minimal amount for withdrawal is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit set by a particular payment system, we will ask you to split the amount into installments.
    2. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused, and the Player Account can be terminated. The player will be informed thereof by email. In suspicious cases, we reserve the right to ask the player for additional documents for verification of payment methods and his personal details (i.e. selfie with ID, selfie with ID and special sign, or call). Failure to pass this verification will lead to account closure and confiscation of winnings. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.
    3. The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. The additional requirements are that the respective credit card should not be a corporate credit card and the card should be issued in a supported country. In case the player used a business card to top up his or her account, we reserve the right to block such account and confiscate all the funds on the balance.
    4. Please note that even for supported countries, the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
    5. The internal operating currency of the Website is the Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than the one displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
    6. If a player wins more than 50 000 EUR or equivalent in another currency, we reserve the right to divide the payout into monthly installments of 50 000 EUR until the full amount is paid out. The maximum withdrawal amount processed to a player is 5000 EUR per day and 50 000 EUR per month unless otherwise is specified in the promotional Terms & Conditions. Progressive jackpots are paid outside of limits. Currency equivalents: Daily 5000 EUR limit: 5000 USD, 7500 CAD, 7500 AUD, 7500 NZD, 50 000 NOK, 350 000 RUB, 600 000 JPY, 80 000 ZAR, 30 000 BRL. Monthly 50 000 EUR limits: 50 000 USD, 75 000 CAD, 75 000 AUD, 75 000 NZD, 500 000 NOK, 3 500 000 RUB, 6 000 000 JPY, 800 000 ZAR, 300 000 BRL. If a player has already used up his or her daily withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. For example, if a player requested a payout of 4000 EUR at 9 AM of the current day, then he or she will be able to withdraw 1000 EUR until 9 AM of the next day. And if a player wants to withdraw the remaining 1000 EUR the same day the first payout was made, but later, at 9 PM, he or she won’t have an opportunity to withdraw until 9 PM of the following day as the daily limit has been reached, and the next withdrawal can be processed only in 24 hours counting from 1000 EUR payout.
    7. All progressive jackpot wins will be paid in full.
    8. A player can request free withdrawal (payment) of funds no more than 2 times a day (24 hours). Any withdrawal (cashout), after which a deposit was made (the player account was replenished) is considered a single withdrawal. Several withdrawals requested in a row (without replenishing the account between them) are considered one withdrawal. If a player has already used up his or her withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. If a player wants to receive the third (and further) payment in 24 hours, a 10% fee is charged. To confirm charging of the fee, the player should contact the casino via live chat or by e-mail to support@help-fastpay-casino.com The decision about whether to approve the withdrawal with fee or not is at the sole discretion of Fastpay Casino’s management team.
    9. All Bank Transfer payouts are in principle processed five to seven (5-7) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
    10. Withdrawal to e-wallets takes 0–15 minutes; credit, debit cards, or bank transfers take 1-5 banking days. In some cases, processing a withdrawal request may take up to 12 hours.
    11. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to 16 EUR or equivalent.
    12. If we no longer support the currency in which you hold the funds on your account, or if we encounter the problems beyond our control when carrying out withdrawal transactions in a certain currency or through a certain payment channel, we reserve the right to offer and release your funds to you in other currency or other payment channel per our discretion. In this case, you have to arrange to receive funds in the respective currency or through the respective payment channel. If you are unable to arrange to receive the funds, we will not be responsible.
  • 13. Refund Policy
    1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
    2. If you have funded your account with a Credit Card, we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
    3. Before a refund is processed, all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
    4. In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card, and notify all the appropriate authorities and parties.
    5. Refund request may be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
    6. All costs that may occur upon refund procedure are on the player.
  • 14. Bonus terms
    1. Regarding the bonuses and promotions, all times and dates are stated in UTC.
    2. All bonuses are available for players from all countries (except the prohibited ones), unless otherwise is stated.
    3. Players from Finland cannot receive any kind of welcome bonuses (e.g. sign up bonuses, first and second deposit bonuses).
    4. Players from the following countries are not eligible for any no deposit bonuses for registration: Finland, Germany, Japan, Kazakhstan, Kuwait, Lesotho, Russia, Slovenia, United Arab Emirates.
    5. For the same home address, IP address, email, phone number, account in any payment system (Neteller, Skrill, credit card, etc.) and so on, bonuses can be received only once. If this rule is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized.
    6. To receive the 1st deposit 100% welcome bonus of up to 100 EUR (which equals 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 10 000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL) + 100 free spins, a player should make the first deposit (only the first one) without any bonus codes (any bonus code will cancel this bonus). Only new players can receive a welcome bonus pack. Please note that activation of any kind of bonuses, including this bonus, is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. The minimum deposit amount for activation of the first deposit 100% welcome bonus is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL. The bonus cannot be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). Wagering requirements for the bonus money is 50x. For example, if a new player deposits 100 EUR, they have to wager 5000 EUR (100x50) in order to fulfill the wagering requirements for the bonus money. Wagering requirements for the welcome bonus should be completed in 2 days (48 hours); otherwise, the bonus and all winnings will be forfeited. If a player wants to play without any bonus, they can cancel it in the Bonus section, or ask the live chat support team for assistance. The 100 free spins will be issued daily, 20 free spins per day (5 days in a row). Wagering requirements for the free spin winnings are 50x, and maximum winnings are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. The first series of welcome free spins should be activated within 2 days (48 hours) of receipt; otherwise, they will expire. Activated free spins expire after 2 days (48 hours). The remaining welcome spins series expire in 1 day (24 hours) after the issue date and in 1 day (24 hours) after the activation. Welcome free spins winnings should be wagered within the next 2 days (48 hours) after receiving them; otherwise they will expire. Free spins are a part of the bonus. If the bonus or any winnings from free spins are canceled, free spins series issue will be interrupted and further issues of free spins will be canceled. Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP program.
    7. To receive the 2nd deposit 75% bonus of up to 50 EUR (which equals 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 5000 RUB, 6000 JPY, 800 ZAR, 300 BRL), a player should make the second deposit (only the second one) without any bonus codes (any bonus code will cancel this bonus). Only new players can receive a welcome bonus pack. Please note that activation of any kind of bonuses, including this bonus, is allowed only once from one computer (or another device), one IP address, one actual address, one phone number, one account in any payment system (Neteller, Skrill, credit card, etc.) and one person. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. The minimum deposit amount for activation of the second deposit bonus is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL. The bonus cannot be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). Wagering requirements for the bonus money is 50x. For example, if a new player deposits 60 EUR, they have to wager 2250 EUR (45x50) in order to fulfill the wagering requirements for the bonus money. Wagering requirements for this bonus should be completed in 2 days (48 hours); otherwise, the bonus and all winnings will be forfeited. If a player wants to play without any bonus, they can cancel it in the Bonus section, or ask the live chat support team for assistance. Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP program.
    8. VIP loyalty program. For bets in slot games, 1 status point is given for accumulated bet amount of 20 EUR or its equivalent in any other currency: 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1400 RUB, 2400 JPY, 320 ZAR, 120 BRL. For bets in table games, 1 status point is given for accumulated bet amount of 200 EUR or its equivalent in any other currency: 200 USD, 300 CAD, 300 AUD, 300 NZD, 2000 NOK, 14 000 RUB, 24 000 JPY, 3200 ZAR, 1200 BRL. Redeemable points can be exchanged for bonus money at any time of the year. Players with Panda skater, Panda scooter rider, Panda cyclist, Panda biker levels are not eligible for this bonus. The exchange rate of points depends on the player’s level at the time of the exchange.
      • For Panda driver level, the exchange rate will be 225 points for 1 euro or equivalent (1 USD, 1,5 CAD, 1,5 AUD, 1,5 NZD, 10 NOK, 70 RUB, 120 JPY, 16 ZAR, 6 BRL).
      • For Panda racer level, the exchange rate will be 200 points for 1 euro or equivalent.
      • For Panda sailor level, the exchange rate will be 175 points for 1 euro or equivalent.
      • For Panda pilot level, the exchange rate will be 150 points for 1 euro or equivalent.
      • For Panda aviator level, the exchange rate will be 125 points for 1 euro or equivalent.
      • For Panda astronaut level, the exchange rate will be 100 points for 1 euro or equivalent.
      The money earned from comp points exchange comes with a 10x wagering requirement that has to be met within 48 hours; otherwise, the bonus will expire. Only real money bets are counted when generating Comp Points (the bets made with bonus money are not counted). All free spins should be activated within 2 days (48 hours) of receipt; otherwise, they will expire. Activated free spins expire after 2 days (48 hours). All free spins winnings should be wagered within the next 2 days (48 hours) after receiving them; otherwise they will expire. After the bonus expires, both this bonus and the winnings derived from it, will be canceled. All deposit, reload and cash bonuses expire in 2 days (48 hours) from the date of their activation. After the bonus expires, both this bonus and the winnings derived from it, will be canceled. If not stated otherwise, all winnings from any kind of no deposit free spins are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. All winnings above this amount will be canceled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. All winnings from cash bonuses issued outside the VIP program are capped at 10x the bonus amount, and the wagering requirements for such bonuses equal 20x of the bonus money amount and should be met in 48 hours; otherwise, the bonus and all winnings will be forfeited. If not stated otherwise, all winnings from no deposit cash bonuses are capped at 10x the bonus amount. The minimum deposit amount for any deposit bonus is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL. The bonus cannot be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). If a player’s bonus rating (total bonuses*100)/(total deposits amount) exceeds 50% after 8 deposits, they will be excluded from the VIP program and won’t be able to receive any bonuses until this ratio gets below 50%. We will send the player an email notification about the temporary exclusion from the VIP program and stop sending them invitations to reload bonuses and free spins. When the bonus rating descends to below 50%, the player’s membership in the VIP program will resume. Fastpay casino reserves the right to exclude any player from the VIP program. The player with active responsible gambling limits (such as cooling-off period or self-exclusion) is not eligible for any promotions at Fastpay Casino and cannot receive any bonuses when these restrictions are applied to the player’s account.
    9. The Level entry free spins. Players with Panda skater level are not eligible for this bonus. The number of free spins depends on the player’s level in the VIP program:
      • Panda scooter rider level - 20 free spins;
      • Panda cyclist level - 50 free spins;
      • Panda biker level - 100 free spins;
      • Panda driver level - 150 free spins;
      • Panda racer level - 200 free spins;
      • Panda sailor level - 300 free spins.
      For example, when a player is moving from Panda skater level to Panda scooter rider level, they will get 20 free spins, when moving from Panda scooter rider level to Panda cyclist level - 50 free spins, etc. The Level entry free spins can be claimed once per player and per level. Wagering requirements for winnings from free spins in these types of bonuses are 10x. If not stated otherwise, winnings from Free Spins for each level are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. All winnings above this amount will be canceled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met.
    10. The Level entry cash bonus. Players of Panda skater, Panda scooter rider, Panda cyclist, Panda biker, Panda driver, Panda racer, Panda sailor levels are not eligible for this bonus. The amount of the cash bonus depends on the player’s level in the VIP program:
      • Panda pilot level - 150 EUR or an equivalent sum in other currencies: 150 USD, 225 CAD, 225 AUD, 225 NZD, 1500 NOK, 10 500 RUB, 18 000 JPY, 2400 ZAR, 900 BRL;
      • Panda aviator level - 1000 EUR or an equivalent sum in other currencies: 1000 USD, 1500 CAD, 1500 AUD, 1500 NZD, 10 000 NOK, 70 000 RUB, 120 000 JPY, 16 000 ZAR, 6000 BRL;
      • Panda astronaut level - 2500 EUR or an equivalent sum in other currencies: 2500 USD, 3750 CAD, 3750 AUD, 3750 NZD, 25 000 NOK, 175 000 RUB, 300 000 JPY, 40 000 ZAR, 15 000 BRL.
      The Level entry cash bonus can be claimed once per player and per level. Wagering requirements for all Level entry Cash Bonuses are 10x. The level-up cash bonus is not applied automatically; players need to reach out to the casino through live chat or email (support@help-fastpay-casino.com) to request the bonus activation. Once requested, the bonus will be credited within a period of 0 to 12 hours, depending on the casino's administration working hours.
    11. Tuesday reload bonus. Players with Panda skater, Panda scooter rider, Panda cyclist levels are not eligible for this promotion. One player can trigger this bonus only once per Tuesday. The offer is valid from 00.00 UTC to 23.59 UTC each Tuesday. The minimal amount for activating this bonus is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL. The bonus cannot be credited if the minimum required deposit amount is made not in a single transaction (which means that the player who made two consecutive payments of 10 EUR is not entitled to claim this bonus). Any bonus code will cancel this bonus. The amount of the Tuesday reload bonus equals 50% of the deposit, up to 100 EUR (100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 10 000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL). Wagering requirements for Tuesday reload bonus are the following:
      • Panda biker, Panda driver, Panda racer, Panda sailor levels - 40x of the bonus amount.
      • Panda pilot, Panda aviator, Panda astronaut levels - 35x of the bonus amount.
    12. Wednesday and Friday Free Spins upon Deposit. Players of Panda skater level do not qualify for these promotions. The bonus is automatically credited to the player’s account at 10:08 AM UTC each Wednesday or Friday. In order to be eligible for this offer, a player should deposit at least 50 EUR (50 USD, 50 CAD, 50 AUD, 50 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL) during the previous two days not including the day when the promotion is running. Only the deposits that were made between 00:00 UTC Monday and 23:59 UTC Tuesday (for Wednesday Free Spins) or 00:00 UTC Wednesday and 23:59 UTC Thursday (for Friday Free Spins) are taken into account. Free spins are awarded based on the deposit amount:
      • the sum of deposits from 50 EUR to 99 EUR (or its equivalent in any other currency) triggers 10 free spins;
      • the sum of deposits from 100 EUR to 149 EUR (or its equivalent in any other currency) will be rewarded with 20 free spins;
      • the sum of deposits greater than 150 EUR (or its equivalent in any other currency: 150 USD, 150 CAD, 150 AUD, 150 NZD, 1500 NOK, 10 500 RUB, 18 000 JPY, 2400 ZAR, 900 BRL) generates 30 free spins.
      The maximum amount of winnings from each set of free spins is 50 EUR or its equivalent in other currencies: 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. The wagering requirement is 50x. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. The player has 2 days (48 hours) for activation and additionally 2 days (48 hours) for meeting wagering requirement for free spins winnings. No free spins will be issued if the player's account was closed, temporarily excluded from the VIP program or had responsible gambling limits (cooling-off or self-exclusion) applied at the time of crediting.
    13. Friday weekly 10% cashback. Players who have made at least 1 deposit at Fastpay casino are eligible for Cashback. Players entitled to this promotion will get back 10% of the amount spent (namely, the difference between the amount of deposits and withdrawals) for the period from 00:00 UTC Friday to 23:59 UTC Thursday. Cashback is paid out automatically the coming Friday at 00:08 UTC. Depending on the player’s level, the terms of Cashback are as follows:
      • Panda Skater level - 60x wagering requirement, and the maximum cashout is limited to 250 EUR (250 USD, 375 CAD, 375 AUD, 375 NZD, 2500 NOK, 17 500 RUB, 30 000 JPY, 4000 ZAR, 1500 BRL);
      • Panda Scooter Rider level - 50x wagering requirement, and the maximum cashout is limited to 500 EUR (500 USD, 750 CAD, 750 AUD, 750 NZD, 5000 NOK, 35 000 RUB, 60 000 JPY, 8000 ZAR, 3000 BRL);
      • Panda Cyclist level - 45x wagering requirement, and the maximum cashout is limited to 1000 EUR (1000 USD, 1500 CAD, 1500 AUD, 1500 NZD, 10 000 NOK, 70 000 RUB, 120 000 JPY, 16 000 ZAR, 6000 BRL);
      • Panda Biker level - 40x wagering requirement, and the maximum cashout is limited to 2000 EUR (2000 USD, 3000 CAD, 3000 AUD, 3000 NZD, 20 000 NOK, 140 000 RUB, 240 000 JPY, 32 000 ZAR, 12 000 BRL);
      • Panda Driver level - 35x wagering requirement, and the maximum cashout is capped at 3000 EUR (3000 USD, 4500 CAD, 4500 AUD, 4500 NZD, 30 000 NOK, 210 000 RUB, 360 000 JPY, 48 000 ZAR, 18 000 BRL);
      • Panda Racer level - 30x wagering requirement, and the maximum cashout is capped at 4000 EUR (4000 USD, 6000 CAD, 6000 AUD, 6000 NZD, 40 000 NOK, 280 000 RUB, 480 000 JPY, 64 000 ZAR, 24 000 BRL);
      • Panda Sailor level - 25x wagering requirement, and the maximum cashout is capped at 5000 EUR (5000 USD, 7500 CAD, 7500 AUD, 7500 NZD, 50 000 NOK, 350 000 RUB, 600 000 JPY, 80 000 ZAR, 30 000 BRL);
      • Panda Pilot level - 20x wagering requirement, and the maximum cashout is capped at 6000 EUR (6000 USD, 9000 CAD, 9000 AUD, 9000 NZD, 60 000 NOK, 420 000 RUB, 720 000 JPY, 96 000 ZAR, 36 000 BRL);
      • Panda Aviator level - no wagering requirements attached (the cashback amount can be withdrawn instantly);
      • Panda Astronaut level - no wagering requirements attached (the cashback amount can be withdrawn instantly).
      The wagering requirement has to be fulfilled in 72 hours after the bonus is credited; otherwise the bonus will expire, and the corresponding winnings will be forfeited. In order to be applied to the player’s account, the cashback amount should be at least 10 EUR (10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 700 RUB, 1200 JPY, 160 ZAR, 60 BRL) which means that the minimum amount spent to be eligible for a Cashback is 100 EUR (100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL). Cashback is calculated from the amount spent using the following formula: ((total deposits for the period) - (player's balance with bonus part) - (processed cashouts for the period) - (pending cashouts for the period)) × 0.1. Cashback can’t be combined with any other bonuses. If a player has an active bonus, no cashback can be earned until completion or failure of the active bonus is achieved. Please note that if the cashback amount hasn’t been claimed either via gameplay or withdrawal within 90 days from the moment of crediting, it will be forfeited. No cashback will be issued if the player's account was closed, temporarily excluded from the VIP program or had responsible gambling limits (cooling-off or self-exclusion) applied at the time of crediting.
    14. Saturday No Deposit Free spins. Players of Panda skater level are not eligible for this bonus. The bonus is automatically credited to the player’s account at 10:08 AM UTC each Saturday. The player will be eligible for this bonus, if the total sum of his or her bets placed over the previous 6 days (excluding the day the spins are issued), exceeds the certain amount. This minimum amount equals 100 EUR or its equivalents: 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL. When calculating this bonus, only bets that were made from 00:00 (UTC) Sunday until 23:59 (UTC) Friday are taken into account.
      • Panda scooter rider level - 15 free spins. The maximum amount of winnings is 50 EUR or its equivalent in other currencies: 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. The wagering requirement is 50x.
      • Panda cyclist level - 25 free spins. The maximum amount of winnings is 50 EUR or its equivalent in other currencies: 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. The wagering requirement is 45x.
      • Panda biker level - 35 free spins. The maximum amount of winnings is 75 EUR or its equivalent in other currencies: 75 USD, 112,5 CAD, 112,5 AUD, 112,5 NZD, 750 NOK, 5250 RUB, 9000 JPY, 1200 ZAR, 450 BRL. The wagering requirement is 40x.
      • Panda driver level - 45 free spins. The maximum amount of winnings is 75 EUR or its equivalent in other currencies: 75 USD, 112,5 CAD, 112,5 AUD, 112,5 NZD, 750 NOK, 5250 RUB, 9000 JPY, 1200 ZAR, 450 BRL. The wagering requirement is 35x.
      • Panda racer level - 55 free spins. The maximum amount of winnings is 100 EUR or its equivalent in other currencies: 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL. The wagering requirement is 30x.
      • Panda sailor level - 75 free spins. The maximum amount of winnings is 100 EUR or its equivalent in other currencies: 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL. The wagering requirement is 25x.
      • Panda pilot level - 100 free spins. The maximum amount of winnings is 100 EUR or its equivalent in other currencies: 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL. The wagering requirement is 20x.
      • Panda aviator level - 150 free spins. The maximum amount of winnings is 100 EUR or its equivalent in other currencies: 100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL. The wagering requirement is 20x.
      • Panda astronaut level - 500 free spins. The maximum amount of winnings is 150 EUR or its equivalent in other currencies: 150 USD, 225 CAD, 225 AUD, 225 NZD, 1500 NOK, 10 500 RUB, 18 000 JPY, 2400 ZAR, 900 BRL. The wagering requirement is 10x.
      The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met. The player has 2 days (48 hours) for activation and additionally 2 days (48 hours) for meeting wagering requirement for free spins winnings. Free spins should be activated within 2 days (48 hours) of receipt; otherwise, they will expire. Activated free spins expire after 2 days (48 hours). Free spin winnings should be wagered within the next 2 days (48 hours) after receiving them; otherwise they will expire.
    15. Bets in different games count towards the wagering requirements to different extent. Bets in slots count 100%, except for the games specified below.
    16. Players won’t be able to place bets with bonus money while playing the following games: all jackpot games, all casual games, all lotteries, all video poker games, all live games and table games from all providers; all Infingame, Push Gaming, Red Tiger Gaming and Relax slots and a number of other slots. A full list of games available for playing with bonus money can be found in the Wagering section.
    17. Fastpay casino has protection against overbetting or playing restricted games. If a player tries to place a bet that exceeds the maximum allowed betting amount during the bonus wagering, the system will cancel the bet. If a player tries to enter a game, which can’t be played with the bonus money, access to this game will be denied.
    18. When a player places bets with an active bonus, real money will be spent first. The bet amounts will be taken from the player’s real balance. When the real balance is empty, the bet amounts will be deducted from the bonus balance.
    19. When playing with an active bonus (including the winnings from free spins), a player must meet the wagering requirements (wager / turnover) as to these bonus funds before he or she will be able to place bets higher than 5 EUR, 5 USD, 8 CAD, 8 AUD, 8 NZD, 50 NOK, 300 RUB, 600 JPY, 80 ZAR, 30 BRL unless otherwise is stated. This restriction applies to the entire game round, as well as to doublings after the game round is completed. If a player exceeds the maximum bet when playing with a bonus, the bonus and all winnings received before meeting the wagering requirements can be cancelled. This decision is made at the sole discretion of Fastpay Casino’s management team.
    20. Postponing any round in any game, including free spins features and bonus features (or any other accumulating advantage) played with the bonus money (i.e. putting them off to a time when you have no more wagering requirements and/or performing new deposit(s), while having free spins features or bonus features still available in a game) is prohibited. In such a case, the perpetrator’s player account will be blocked and all funds on the balance will be seized.
    21. The use of bonus funds purely to progress through the bonus stages is prohibited. For example, when bonus or cash funds are used purely to progress through the bonus stages (e.g. collecting 9 out of 10 coins to reach that bonus feature) and then the final stages (e.g. playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. All the winnings gained during that play may be considered void.
    22. Any bonus can be removed before meeting any wagering requirements. Please contact Fastpay Casino customer support for more details, or use the Forfeit bonus button in the Bonus section of your account. But please keep in mind that in such a case, the bonus money and winnings derived from it will be forfeited.
    23. If the wager requirements are not met by the time the bonus expires, both this bonus and the winnings derived from it, will be cancelled.
    24. The player can request withdrawal of funds before the wagering requirements are met, but in such a case the bonus amount and all winnings will be void.
    25. The maximum payout from any no-deposit bonus (including free spins) for registration (sign-up) is 10 EUR, 10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 500 RUB, 1200 JPY, 160 ZAR, 60 BRL. All winnings above this amount will be cancelled when wagering is finished. The wagering requirement for the winnings from no-deposit bonuses for registration is 50x.
    26. If not stated otherwise, all winnings from any kind of no deposit free spins are limited to 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL. All winnings above this amount will be cancelled when wagering is finished. The condition of maximum winnings applies not only to the winnings accrued from playing the free spins themselves, but also to the amount received after the wagering requirement attached to the result of these free spins is met.
    27. In Fastpay casino, there is no limit on the maximum winnings from any type of deposit bonus (unless otherwise is stated in the promotion).
    28. If you make a deposit but the bonus or free spins have not been added to your balance, please do not make any bets and contact our support team via Live Chat (its button is in the right bottom corner of the screen), so that bonus funds could be credited manually.
    29. Please note that when you tick the box “I don't want to receive any Bonuses” while making the third, the fourth and further deposits, the system will still add the deposit bonus to your account, if any is available to you according to your VIP level, that is why you need to cancel it in the Bonus section, or ask the live chat support team for assistance before making any bets.
    30. Bonus is automatically cancelled upon active balance reaching the amount of 0,2 EUR, 0,2 USD, 0,2 CAD, 0,2 AUD, 0,2 NZD, 2 NOK, 20 RUB, 40 JPY, 1 ZAR, 1 BRL or less. This term only applies to balance tied to bonus, i.e. deposit + bonus or only bonus in case of no deposit bonus, and doesn't apply funds on player's balance gained from other deposits or bonuses.
    31. Only one bonus can be activated at a time. Bonuses cannot be combined.
    32. Please note that in order to have your winnings credited correctly, you have to choose only one slot to play free spins on.
    33. Please note that any bonus within the VIP program can be played only in one currency. If a player funds several accounts in the casino wallet, his or her Player Account will be put on manual bonus issuing, which means that all bonuses are no longer added automatically and the player should contact the live chat support team to receive the missing bonus in one of the used currencies. In the case of deposit bonuses, the player should keep the deposit fully intact (which means that no bets should be placed) before the bonus can be credited manually by the chat agent.
    34. Fastpay Casino has the right to cancel any bonuses and winnings, if there are suspicions that they were acquired dishonestly or result from the player’s breaking any provision of the terms and conditions.
    35. In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
    36. Fastpay Casino has every right to update these terms and conditions at any time.
  • 15. The Maximum bet amounts
    1. Fastpay casino restricts the amount of bets that could be placed in slot games to the following values: 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 3500 RUB, 6000 JPY, 800 ZAR, 300 BRL (excluding Amatic, EGT (including bonus buy slots), Endorphina (including bonus buy slots), Nolimit (excluding bonus buy slots) and Red Tiger Gaming slots)
    2. The maximum bets for Amatic, Endorphina (including bonus buy slots), Nolimit (excluding bonus buy slots) and Red Tiger Gaming slots are: 5 EUR, 5 USD, 7,5 CAD, 7,5 AUD, 7,5 NZD, 50 NOK, 350 RUB, 600 JPY, 80 ZAR, 30 BRL.
    3. The maximum bets for Casino Technology, EGT slots are: 10 EUR, 10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 700 RUB, 1200 JPY, 160 ZAR, 60 BRL.
    4. The maximum bets for Wazdan slots are: 30 EUR, 30 USD, 45 CAD, 45 AUD, 45 NZD, 300 NOK, 2100 RUB, 3600 JPY, 480 ZAR, 180 BRL.
    5. Maximum bet while playing with an active bonus is the following: 5 EUR, 5 USD, 8 CAD, 8 AUD, 8 NZD, 50 NOK, 300 RUB, 600 JPY, 80 ZAR, 30 BRL.
    6. For Card, Poker, Video Poker, Craps, Lottery, Roulette games (total bet per table) maximum bets are the following: 500 EUR, 500 USD, 750 CAD, 750 AUD, 750 NZD, 5000 NOK, 35 000 RUB, 60 000 JPY, 8000 ZAR, 3000 BRL.
    7. For Casual games are: 25 EUR, 25 USD, 40 CAD, 40 AUD, 40 NZD, 250 NOK, 1500 RUB, 3000 JPY, 400 ZAR, 150 BRL.
    8. For Bonus Buy featured games, maximum bets are the following: 1000 EUR, 1000 USD, 1500 CAD, 1500 AUD, 1500 NZD, 10 000 NOK, 70 000 RUB, 120 000 JPY, 16 000 ZAR, 6000 BRL.
    9. Games 300 Shields, Dead or Alive, Dead or Alive 2, Extra Juicy, Let’s Get Ready To Rumble, Medallion, Mega Joker, Napoleon, Peking Luck, PopRocks, Razor Shark, Shining Crown, Temple Tumble, Who's the Bride, Wild Wheel have a maximum bet limits of 1 EUR or currency equivalents: 1 USD, 1,5 CAD, 1,5 AUD, 1,5 NZD, 10 NOK, 70 RUB, 120 JPY, 16 ZAR, 6 BRL.
    10. Games Reel Steal, Tiki Tumble have a maximum bet limits of 2 EUR or currency equivalents: 2 USD, 3 CAD, 3 AUD, 3 NZD, 20 NOK, 240 JPY, 32 ZAR, 12 BRL.
    11. Games Apocalypse Quest, Avalon: The Lost Kingdom, Azrabah Wishes, Aztec Luck, Bottled Wishes, Cazino Cosmos, Cazino Zeppelin, Cherry Fiesta, Eastern Emeralds, Fortress Charge, Happy Riches, Hit It Big, Hit It Hard, Lil Devil, Lucky Blue, Millionaire, Millionaire Mystery Box, Opal Fruits, Princess Royal, Secret of the Stones, Spin and Spell, Tower Tumble have a maximum bet limits of 5 EUR or currency equivalents: 5 USD, 7,5 CAD, 7,5 AUD, 7,5 NZD, 50 NOK, 350 RUB, 600 JPY, 80 ZAR, 30 BRL.
    12. Games Immortal Romance, Thunderstruck, Thunderstruck II, Playboy have a maximum bet limits of 6 EUR or currency equivalents: 6 USD, 9 CAD, 9 AUD, 9 NZD, 60 NOK, 420 RUB, 720 JPY, 96 ZAR, 36 BRL.
    13. Games 1 2 3 Boom, 20 Super Stars, 88 Dragons Bounty, Black River Gold, Blaze of Ra, Blood Moon Wilds, Book of Nile Magic choice, Book of Nile: Lost Chapter, Book of Nile: Revenge, Christmas Jackpot, Christmas Santa, Danger! High Voltage, Diamond Hill, Donuts, Dragon Egg, Feng Fu, Fortune Cash, Geisha's Fan, Halloween Jack, Iron Bank, John Hunter and the Book of Tut, John Hunter and the Tomb of the Scarab Queen, Joker Pro, Kongo Bongo, Master of Gold, Mega Flip, Monkey Jackpot, Neon Rush, Nitropolis, Pink Elephants 2, Pumpkin Smash, Ramses Revenge, Sky Barons, Slot Vegas Megaquads, Starz Megaways, Survivor, The Wish Master, Thrones of Persia, Ultra Burn, Wild Buffalo, Wild Swarm, Wild Wild Quest have a maximum bet limits of 10 EUR or currency equivalents: 10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 700 RUB, 1200 JPY, 160 ZAR, 60 BRL.
    14. We are using a special system that prevents players from over-betting during bonus wagering, as well as from opening restricted games. If a player tries to bet more than allowed, the system will cancel this bet. If a player attempts to open a game that is excluded from bonus play, the game wouldn't open and the player will see a message about this restriction. At the same time, we cannot guarantee that the system will work in 100% of cases.
    15. Please note that if a player tries to wager more than allowed in live games, the system will cancel the bet at the "no more bets" moment so that the player will have to skip the next spin on roulette or deal in a card game.
  • 16. Dormant Accounts
    1. An inactive (dormant) account is a Player Account, which a player has not logged into, or has been logged out of, for twelve (12) consecutive months.
    2. If a Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
    3. You authorize the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
  • 17. Expiry period
    1. You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
  • 18. Complaints
    1. You are free to contact our customer service team according to the instructions found on the Website to make any complaints regarding our services.
    2. Complaints are handled in the support department; if the support team cannot solve the case immediately, the complaint is passed to a superior organizational unit of the Casino. You will be informed about the status of your complaint to a reasonable level.
    3. Casino is to acknowledge a complaint started by the account holder only. It is forbidden to, and you therefore cannot assign, transfer, hand over or sell your complaint to the third party. The Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
    4. In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail; you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    5. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
  • 19. Non transferability
    1. You cannot assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83, paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
  • 20. Arbitration
    1. All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.
  • 21. Responsible Gaming
    1. Gambling at an online casino should always be aimed at entertainment. However, there are some people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
    2. If you think that you’ve started spending more money than you can afford, or gaming interferes with your normal daily routine, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
  • 22. Personal Limits
    1. To assist you in gambling responsibly, we have limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. Please email support@help-fastpay-casino.com or contact our 24/7 live support chat to apply limits to your account.
    2. Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires. This rule is applied to the players to avoid rash decisions. If you need further information or assistance regarding Personal Limits, please contact our support team at support@help-fastpay-casino.com
    3. Deposit Limit. A limit on your deposits for a day, a week, or a month.
    4. Loss Limit.A limit on your losses in the casino could be set for a day, a week, or a month. Please note, the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit €50, set a Loss Limit of €10 and then go on to win €1000, you can still lose more than €10 of the €1000 balance as it is based on the initial deposit rather than on the winnings.
    5. Wager Limit. A limit on the wagered amount for a day, a week, or a month.
    6. Session Limit. A limit on the amount of time in minutes spent playing a game.
    7. Cooling-Off Limit. You can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. While the limit is active, you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The cooling-off period is applied to your account immediately. Upon its expiring, your account will automatically be re-activated. Please note that in cooling-off mode, all active bonuses will be forfeited.
    8. Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 3 years, or 1 year. Upon doing so, your Player Account will immediately be disabled, and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring, your account will be automatically re-activated.
    9. Self-exclusion upon request. You may contact our Support Team at support@help-fastpay-casino.com and inform us about your decision to stop gambling on the website for a certain period. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
    10. Please note that if you are self excluded from the casino for an indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self-exclusion expires.
  • 23. External Help
    1. You may contact any of the following organizations for consultation and support:
  • 24. Protection of Minors
    1. The Casino only accepts players who are at least 18 years old; it uses all available methods to stop any attempts of minors to register and play on our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
    2. However, we realize that due to the wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help to reach this goal. Please visit the following websites for more information:
Turnaukset
APUA
14.11.202422:09 UTC
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